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FAQ
WHAT ARE THE DELIVERY TIMES ?
Due to the high demand on some of our products and the logistical issues we have all been facing since the start of the pandemic, please allow these times for your order to reach you: For
Europe: 7-21 business days For the United States: 7-14 business days.
For Canada, Australia and the UK: 7-21 business days For the rest of the world:
Depending on your location, your order may take 10-40 business days to arrive.
IS YOUR WEBSITE SECURE?
Yes! We have everything in place to ensure the security of our customers' payment information. Not only are we PCI compliant and encrypt connections using SSL technology.
All payment information is encrypted and protected by our third-party processing centers. We do not store or save any of your credit card information on our site.
All credit card payments on our website are processed by Stripe and Paypal. They are among the most reputable and trusted payment processing companies in the world.
We do not collect, receive or have access to any of your credit card information from these companies.
DO YOU OFFER A GUARANTEE?
Absolutely. We firmly believe in the quality of our products. We therefore offer a 30-day risk-free money back guarantee (return shipping costs excluded).
If for some reason you are not satisfied with your product, simply send it back to us, and we will refund or exchange your product ( the decision will be yours), up to 30 days, no questions asked.
Please contact us first by email and we will provide you with the appropriate return address.
⚠️ Please note that return/exchange costs are your responsibility . We will not provide a return shipping label.
⚠️ Also note that any return sent to us without first contacting our customer service will not be accepted.
MY QUESTION IS NOT IN THE LIST, WHAT TO DO?
>>> You can send us a message by clicking here or by going directly to our contact page.